This Shipping Policy explains how Maison EM7 delivers orders placed on em7.sawatech.ae, including delivery areas, timelines, fees, tracking, and what to do if a parcel is delayed or missing.

Clear shipping information is part of good e-commerce practice in the UAE and supports transparent distance selling under consumer-protection expectations. Marketplace deliveries (Amazon UAE, Noon) follow those platforms’ logistics.

1. Where we ship

  • Primary service area: United Arab Emirates (all emirates), subject to courier coverage for your address.
  • GCC / regional shipping: may be offered periodically or by special arrangement. If international/GCC checkout is enabled, additional duties, taxes, or longer timelines may apply and will be shown or communicated before confirmation.
  • We currently focus on UAE fulfilment from our online store. If your address is outside supported zones, checkout may block the order or we will contact you to cancel/refund.

2. Processing time

  • Orders are typically processed within 1–3 business days after payment confirmation (Sunday–Thursday, excluding UAE public holidays), unless otherwise stated at checkout.
  • Peak periods (campaigns, holidays, new launches) may extend processing time; we will note delays on the site or by email when possible.
  • “Business days” exclude Fridays, Saturdays, and official UAE holidays unless our partner courier operates those days for delivery.

3. Delivery timeframes (UAE)

Once dispatched, standard UAE delivery is commonly:

  • Major cities (e.g. Dubai, Abu Dhabi, Sharjah): often 1–4 business days after dispatch;
  • Other emirates / remote locations: often 2–7 business days after dispatch, depending on courier routes.

These are estimates, not guarantees. Exact options and estimated dates at checkout take priority when displayed. Events outside our control (weather, courier capacity, incorrect addresses) can cause delays.

4. Shipping fees

  • Shipping fees (if any) are calculated at checkout based on destination, cart weight/volume, and selected method.
  • Free-shipping thresholds or promotions may apply from time to time and will be shown on the store.
  • Remote-area surcharges may apply if the courier classifies your location as remote.

5. Order confirmation and tracking

  1. You receive an order confirmation after successful checkout.
  2. When the order ships, we (or our courier) provide a tracking number / link where available.
  3. Please monitor tracking and ensure someone can receive the parcel at the delivery address.

If you do not receive dispatch confirmation within the expected processing window, email [email protected] with your order number.

6. Delivery address accuracy

You are responsible for providing a complete and accurate shipping address, including:

  • Full name and reachable mobile number;
  • Emirate, city/area, street, building, floor/apartment, and landmarks if helpful;
  • Any gate/security instructions required for courier access.

Orders delayed or returned because of incomplete/incorrect addresses may require re-delivery fees or may be cancelled with a refund minus outbound shipping costs (where already incurred).

7. Failed delivery and collection

Couriers typically attempt delivery and may call or SMS. If delivery fails:

  • The courier may reattempt or hold the parcel at a collection point for a limited time;
  • Unclaimed parcels returned to us may be refunded minus shipping, or re-shipped at your expense, depending on circumstances;
  • Contact us promptly if you missed a delivery so we can help coordinate with the courier.

8. Packaging and product care

Maison EM7 products (including liquid baby-care cleansers) are packed to reduce transit risk. Still:

  • Inspect the outer carton on receipt;
  • Photograph any visible damage before opening if the box is crushed or wet;
  • Report leaks or breakage immediately with photos (see our Refund & Returns Policy).

9. Risk and title

Subject to mandatory UAE consumer rights:

  • Title to goods usually passes on delivery of the parcel to the address you provided;
  • If goods are damaged in transit, notify us promptly so we can claim with the courier and arrange replacement or refund.

10. Customs, duties, and taxes (non-UAE)

For any shipment outside the UAE (if offered):

  • You are responsible for import duties, customs fees, and local taxes unless we expressly state otherwise;
  • Customs delays are outside Maison EM7’s control;
  • Refused customs clearance may result in return-to-sender costs deducted from any refund.

11. COVID / public-health / force majeure delays

Courier capacity, restrictions, or infrastructure events may affect timelines. We will communicate material delays when reasonably able and work toward completion or refund as appropriate under our Terms.

12. Missing parcels

If tracking shows delivered but you did not receive the parcel:

  1. Check with building security / neighbours / family;
  2. Confirm the address on your order email;
  3. Contact us within a reasonable time with your order number so we can open a courier investigation.

Outcomes may include re-shipment or refund after investigation, depending on courier findings and evidence.

13. Contact

Maison EM7 Shipping Support
Email: [email protected]
Contact form

Related policies: Privacy Policy · Terms & Conditions · Refund & Returns